DATE UPDATED: 24/03/2020



Dear Customer,

In these unprecedented times, I wanted to reach out to let you know that we are doing everything we can to support our customers to get through the uncertainties we all face. We will strive harder to make your life easier in order to ensure that your operations are not disrupted.

 

As Managing Director and on behalf of the entire team at Catamac, I take this opportunity to thank you for your orders and business over the past months and years.

We want to reassure you that we are following guidelines and directives from the government closely. Catamac have put in place mitigation strategies to ensure no disruption in service. We are updating our action plans daily and working closely with our suppliers to ensure we have adequate stock to fill your orders.

 

Business Continuity & Operating Hours

There is currently no change to our operating hours in any state of Australia with some of our team already operating from home offices. We are committed to act in a fast and timely manner with all orders and enquiries attended to within 2 hours. Warehouse despatch times and service levels currently remain unchanged.

 

Supply Chain

The Prime Minister has announced that all freight and logistic operations will remain open and at this time our supply chain is not currently impacted.

We have worked tirelessly with our USA and European manufacturers to increase stock levels and have new orders underway to ensure our stock level is and will remain strong to meet to your maintenance requirements.

 

Supporting you our valued customers

We are here to help and support everyone through this tough time. Even if it’s just to say hello or talk to someone, be free to phone one of our friendly customer service team members today.

We encourage you to continue placing orders as you normally would. Our customer service team is available anytime to assist with your filtration needs.

 

Kind Regards,

 

Matthew Craig | Managing Director

 

1300 CATAMAC (228 262)

sales@catamac.com.au

www.catamac.com.au

 

Making life easier for people who own, operate and maintain fleet.

 

  ADELAIDE  |  BRISBANE  |  PERTH  |  SYDNEY

 

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