I would highly recommend Catamac to any other company.
When I have sent through an order and have had the misfortune to make a mistake, Cherie has called back within minutes of the order being received and queried the order. For example, on the 10/3/15 I sent an order through and Cherie called back to point out that two of the filters I had ordered were not ones we normally used. Cherie proceeded to check out the part number and suggested that I contact the mechanic to make sure that it was correct before going ahead. The consequence of this was that the mechanic had given me the wrong part number. Cherie quickly checked this out and told me the correct price, the correct filters were not only a fraction of the cost, but saved us the time and effort of having to send back the wrong filters and getting credits.
Our orders are always delivered in a timely manner or are ready for pick up at the warehouse also in a timely manner. This allows myself and my mechanics to plan our servicing and give our customers a definite time for arrival to site.
The quality of the product is excellent, I have had no comebacks of any kind since using your products.
It has been a pleasure to deal with Catamac since you came on board with our company. I look forward to your continued professionalism in our future dealings. And certainly will not hesitate in recommending you to other businesses that may be able to use your products.
I think they have been fantastic and we always get prompt service with limited wait time for stock.
They are very helpful and delivery has always been next day.
We will continue to use them here.
Cherie and Jonathon provide us with outstanding customer service. When placing an order it is processed instantly and the filters are always in stock which is very convenient.
I was originally hesitant, as I was a long time and loyal Fleetguard user.
I use a lot of different suppliers and I have found Catamac is about the only one that I can rely on to have my parts to me that day if ordered before lunch time. If not they are always there the next day. I’m quite shocked somedays as the parts are there in our receivable area waiting for me!
You always let me know of any issues, whether it be a part not ordered correctly, or maybe a part we have never used. You also let me know of any delays straight away, via email and personal contact.
I really enjoy working with you guys, and I appreciate your impeccable ability to despatch goods with such short notice, you almost always have everything ‘in-stock’, and your communication is exceptional.
Keep up the good work!!”